At Haven Home Shop, we’re committed to delivering premium furniture to your doorstep with care and efficiency. Our shipping and returns policies are designed to provide transparency and peace of mind for your upscale home furnishing needs.

Shipping Information

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Shipping Fee: $12.95 (applied to orders under $50)
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Available for orders over $50

Note: Delivery times may vary slightly for international destinations (excluding Asia and certain remote areas).

Returns & Exchanges

We want you to love your Haven Home furniture as much as we do. If you’re not completely satisfied, our straightforward return process ensures a hassle-free experience.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Eligibility: Items must be unused, in original condition with all tags and packaging
  • Refund Method: Original payment method (processed within 5-7 business days)
  • Original shipping fees are non-refundable

Non-Returnable Items

To ensure quality and safety, these items cannot be returned:

  • Massage Chairs: Due to hygiene reasons and electrical components
  • Assembled Furniture: Items that have been fully assembled
  • Custom/Special Orders: Products made to your specifications
  • Final Sale Items: Clearly marked during purchase

Step-by-Step Return Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] within 15 days of delivery with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Haven Home Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item Name: [Product Name]
– Reason for Return/Exchange: [Please specify]
– Preferred Resolution: [Refund/Exchange for (specify product if exchanging)]

I confirm that the item is in its original condition with all tags attached and packaging intact.

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Within 1-2 business days, you’ll receive:

  • Return authorization and instructions
  • A prepaid return shipping label (for eligible returns)
  • Special instructions for larger furniture items

Step 3: Package and Ship Your Return

Please ensure proper packaging:

  • Repackage the item securely in its original packaging
  • For furniture pieces:
    • Disassemble if possible (tools not required for returns)
    • Protect all surfaces with original protective materials
    • Include all hardware and accessories

Step 4: Refund or Exchange Processing

Once we receive and inspect your return:

  • Refunds: Processed within 5-7 business days to your original payment method
  • Exchanges: Your replacement item will ship within 1-2 business days after return approval

For exchanges, we’ll cover standard shipping costs.

Special Circumstances

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or repair at no cost to you
  • In some cases, we may request return of the damaged item

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please allow additional time for international shipping

Need Assistance?

Our customer service team is happy to help with any shipping or return questions.

Contact Us:
Email: [email protected]
Hours: Monday-Friday, 9AM-5PM EST

We appreciate your trust in Haven Home Shop for your premium furniture needs. Our policies reflect our commitment to your complete satisfaction with every purchase.