At Haven Home Shop, we want you to be completely satisfied with your premium furniture purchase. If for any reason you’re not happy with your item, we offer a straightforward returns and exchanges process within 15 days of delivery.

Quick Summary

  • Return Window: 15 days from delivery date
  • Eligibility: Items must be unused, in original condition with all tags and packaging
  • Non-Returnable: Custom or special order items, assembled furniture, and massage chairs
  • Refund Method: Original payment method (processed within 5-7 business days)

Our Return & Exchange Process

Step 1: Initiate Your Return/Exchange

To begin the process, please email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Haven Home Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [Product Name] – Reason for Return/Exchange: [Please specify] – Preferred Resolution: [Refund/Exchange for (specify product if exchanging)] I confirm that the item is in its original condition with all tags attached and packaging intact. Please advise next steps. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 1-2 business days, our team will respond with:

  • Return authorization and instructions
  • A prepaid return shipping label (for eligible returns)
  • Special instructions for larger furniture items

Step 3: Package and Ship Your Return

Please repackage the item securely in its original packaging. For furniture pieces:

  • Disassemble if possible (tools not required for returns)
  • Protect all surfaces with original protective materials
  • Include all hardware and accessories

Step 4: Refund or Exchange Processing

Once we receive and inspect your returned item:

  • Refunds: Processed within 5-7 business days to your original payment method
  • Exchanges: Your replacement item will ship within 1-2 business days after return approval

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs.

Special Considerations

Non-Returnable Items

To ensure quality and safety, the following items cannot be returned or exchanged:

  • Massage Chairs: Due to hygiene reasons and electrical components
  • Assembled Furniture: Items that have been fully assembled
  • Custom/Special Orders: Products made to your specifications
  • Final Sale Items: Clearly marked during purchase

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or repair at no cost to you
  3. In some cases, we may request return of the damaged item

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please allow additional time for international shipping

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Phone: [Insert Customer Service Number]
Hours: Monday-Friday, 9AM-5PM EST

We appreciate your trust in Haven Home Shop for your premium furniture needs. Our flexible return policy reflects our commitment to your complete satisfaction with every purchase.