At Haven Home Shop (“we,” “us,” or “our”), we are committed to protecting your privacy while providing premium furniture shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website havenhomezone.com.

1. Information We Collect

We collect information to provide better services to all our customers. The types of personal information we collect include:

  • Personal Identification Information: Name, email address, phone number, shipping and billing addresses when you place an order or create an account.
  • Payment Information: Credit/debit card details (processed securely through our payment processors), PayPal information (if selected). Note we do not store full credit card numbers on our servers.
  • Transaction Information: Details about purchases you make through our site, including order history and product preferences.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services, including clickstream data and page interaction information.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process and fulfill your orders for our premium furniture products
  • To provide customer support and respond to your inquiries
  • To improve our website, products, and services
  • To personalize your shopping experience and recommend products that may interest you
  • To prevent fraudulent transactions and enhance security
  • To comply with legal obligations and enforce our policies
  • To send promotional communications (if you’ve opted in), including information about new products, special offers, and design inspirations for your home

3. Sharing and Disclosure of Information

We may share your information in the following situations:

  • Service Providers: With third parties who perform services on our behalf, such as payment processing (Visa, MasterCard, JCB, PayPal), order fulfillment, shipping carriers, marketing agencies, and IT service providers.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • Legal Requirements: When required by law or to respond to legal process, to protect our customers, to protect lives, to maintain the security of our services, and to protect our rights or property.
  • International Transfers: As we serve customers globally, your information may be transferred to and processed in countries other than your own, always with appropriate safeguards in place.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data:

  • All transactions are protected by 256-bit SSL encryption
  • We are PCI-DSS compliant for payment processing
  • We employ fraud detection and prevention systems
  • Regular security audits are conducted on our systems
  • Access to personal data is limited to authorized personnel only
  • We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal data we hold
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data under certain circumstances
  • Restriction: Request restriction of processing your personal data
  • Objection: Object to processing of your personal data
  • Data Portability: Request transfer of your data to another service provider
  • Marketing Preferences: Opt-out of marketing communications at any time

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before fulfilling certain requests.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and shopping cart items
  • Understand how our website is used and improve its performance
  • Deliver personalized advertising (with your consent)
  • Analyze traffic patterns and site usage

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

7. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy regularly.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Haven Home Shop
30 Windermere Dr, Agawam, US 01030
Email: [email protected]