FAQ

At Haven Home Shop, we specialize in premium home furnishings including accent chairs, coffee tables, sectionals, sofas, recliners, massage chairs, storage solutions, and entertainment centers. Our collections are designed to elevate your living space with comfort and style.

Most of our furniture arrives at your doorstep fully assembled or requires minimal assembly. We take pride in delivering ready-to-use pieces that save you time and hassle.

Yes! We have carefully curated table sets and sectional combinations that create cohesive looks for your home. Browse our “Table Sets” and “Sectionals” categories for coordinated options.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.

Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. Your data security is our top priority.

Orders can typically be modified or canceled within 24 hours of placement while they’re still in processing. Please contact us immediately at [email protected] with your order number.

We offer two convenient shipping methods:
1. Standard Shipping (10-15 days via DHL/FedEx) – $12.95 flat rate
2. Free Shipping (15-25 days via EMS) for orders over $50

All orders are processed within 1-2 business days before shipping.

Yes! We ship worldwide to most countries (excluding some remote areas in Asia). International customers should note that customs fees may apply depending on local regulations.

Once your order ships, you’ll receive an email with tracking information. You can monitor your package’s journey directly with our carrier partners (DHL, FedEx, or EMS).

Our carriers will typically leave the package at your door (weather permitting) or attempt delivery again. For valuable items, you may request signature confirmation at checkout for an additional fee.

We offer a 15-day return policy from the delivery date. Items must be in original condition with all packaging materials. Please contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In such cases, we’ll provide a prepaid return label.

Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the credit to appear in your account depends on your bank or payment provider.

Our friendly support team is available via email at [email protected]. We typically respond within 24-48 hours during business days.

Our customer service operates Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be answered the next business day.

Haven Home Shop is headquartered at 30 Windermere Dr, Agawam, US 01030. While we don’t have a physical showroom, we’re happy to answer any questions about our products.